Effective Date: April 12, 2025
Teletalker Digital Solution (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered call assistant services (the “Services”), including our mobile application (“App”) and website (“Site”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1.1 Scope
This Privacy Policy applies to all individuals who use our Services, including end users, business clients, and visitors to our Site. It also applies to any data collected from or about you in connection with your use of the Services.
1.2 Definitions
“Personal Data”: Any information that can be used to identify you, directly or indirectly, such as your name, email address, phone number, or payment details.
“Non-Personal Data”: Information that cannot be used to identify you personally, such as aggregated or anonymized data about app usage.
“Processing”: Any operation performed on Personal Data, whether automated or not, including collection, use, storage, disclosure, and deletion.
We collect various types of information, including:
2.1 Information You Provide
Account Registration: When you create an account with Teletalker Digital Solution, we may ask for your name, email address, phone number, business information, and password.
Payment Information: If you subscribe to our paid plans, we may collect billing details such as credit card numbers and billing addresses (processed via secure third-party payment processors).
Call Data: If you enable Teletalker to handle your calls, we may collect call logs, call recordings, caller IDs, and other metadata necessary to provide our AI-driven call-handling features.
2.2 Information Collected Automatically
Device and Usage Data: We automatically collect technical information about the device(s) you use to access our Services, such as IP addresses, browser type, mobile device IDs, operating system versions, and App usage statistics.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, analyze usage patterns, and personalize your experience. You can control cookies through your browser settings, but disabling them may limit some functionalities of our Services.
2.3 Information from Third Parties
Integration Partners: If you integrate Teletalker Digital Solution with third-party applications (like CRM systems or calendars), we may receive data from those services in order to facilitate call handling and scheduling.
Service Providers: We may receive Personal Data from our vendors, such as analytics providers or payment processors, that assist us in operating our business.
We use your information for the following purposes:
3.1 Provision of Services
AI Call Handling: To answer, manage, and route incoming calls, transcribe calls, book appointments, and provide other functionalities of the Teletalker AI system.
Account Management: To create and maintain your user account, authenticate your login, and provide customer support.
3.2 Improving Our Services
Analytics: To analyze usage trends and improve the features, performance, and reliability of our Services.
Machine Learning: To train and enhance our AI models (in compliance with applicable data protection laws and, where possible, using anonymized data).
3.3 Communication
Service-Related Notices: To send you transactional emails or messages related to your account, such as confirmations, invoices, or technical updates.
Marketing: To send promotional materials, newsletters, or other communications about new features, unless you opt out.
3.4 Legal and Security
Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and enforce our agreements.
Fraud Prevention: To detect, prevent, or investigate suspicious or illegal activities that could harm our users or our company.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your Personal Data under the following legal bases:
Consent: When you give us permission to collect and process your data, for instance, by opting into marketing communications.
Contract: When processing your data is necessary for fulfilling a contract with you, such as providing our Services.
Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving our Services), provided these interests do not override your fundamental rights and freedoms.
Legal Obligation: When we need to comply with a legal requirement, such as tax or accounting regulations.
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. The retention period may vary depending on the type of data:
Account Information: Retained until you request account deletion or we no longer need the data to provide Services.
Call Data: Retained for a limited time (e.g., 90 days) unless otherwise required for compliance or legal claims.
Transaction Records: Retained for as long as required by financial or audit obligations.
When the retention period ends, we will securely delete or anonymize your data in accordance with industry standards.
We may share your Personal Data with:
6.1 Service Providers
Third-party vendors that assist us in hosting, payment processing, analytics, or customer support. These service providers only access your data to perform tasks on our behalf and are contractually obligated to protect it.
6.2 Business Partners
If you integrate Teletalker with third-party services, we may share limited data necessary for the integration to function properly.
6.3 Compliance and Protection
We may disclose your data to government authorities or other third parties if required by law or if we believe such action is necessary to:
Comply with a legal obligation.
Protect our rights or property.
Investigate fraud or security threats.
Enforce our Terms of Service.
6.4 Corporate Transactions
In the event of a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred to the acquiring entity or a third party involved in the transaction. We will notify you of any such change in ownership or control of your data.
Teletalker is headquartered in [Your Country], but we may process data in other countries where our service providers are located. If you are in the EEA, UK, or Switzerland, we will ensure that any data transfer outside those regions is done in compliance with GDPR requirements (e.g., using Standard Contractual Clauses or other appropriate safeguards).
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
Access: The right to request a copy of the Personal Data we hold about you.
Rectification: The right to correct any inaccuracies in your Personal Data.
Erasure (“Right to be Forgotten”): The right to request deletion of your Personal Data under certain circumstances.
Restriction: The right to request that we limit processing of your data in certain situations.
Data Portability: The right to receive your Personal Data in a structured, commonly used, and machine-readable format.
Objection: The right to object to processing of your data, including for direct marketing purposes.
Withdraw Consent: If we rely on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise these rights, please contact us at [Insert Contact Email or Form Link]. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.
We implement various technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit (e.g., SSL/TLS), secure server infrastructure, regular security assessments, and restricted access to Personal Data.
However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Our Services are not intended for individuals under the age of 16 (or the relevant age of digital consent in your jurisdiction). We do not knowingly collect Personal Data from children without appropriate parental or guardian consent. If you believe we have collected data from a minor, please contact us so we can take the necessary steps to remove that information.
Our Site or App may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party website you visit or service you use.
We reserve the right to modify or update this Privacy Policy at any time. If we make significant changes, we will provide notice (e.g., by email or within the Services) and update the “Effective Date” at the top of this document. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Teletalker Digital Solution
teletalker.app@gmail.com
We will do our best to address your inquiry in a timely and comprehensive manner.
By using Teletalker Digital Solution’s Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.